DESIGN

What does the starting cost include?
For semi-custom designs, each listing includes a section that explains what is included in that suite and what size each is. 

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Can I change the color on the semi- custom invitations you have listed in your shop?
Yes! Color and details are personalized to fit your event. Illustrations and designs are fixed and cannot be changed. If there are specific changes you request that would qualify for additional fees, they will be clearly explained in your quote.

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Will I see a proof of my invitation?
Of course! A digital proof of your design is always emailed before any printing happens. Our studio requires a final approval from the client. We only provide a digital proof and are not able to provide hard copies at this time.

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Returns/Refunds

Do you offer returns or refunds?​

Because each items is specially designed and created for you, we do not offer any refunds or returns. You will have the digital proof to review before ANY printing happens. IF there is a mistake in printing, we will address the issue and determine the best course of action to move forward.

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Digital Guide Returns: Because of the nature of our digital guides, and their ability to be downloaded, we do not offer refunds on any digital products.

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Artistic Release. 

You agree that you have spent a satisfactory amount of time reviewing my work and have reasonable expectations that I will produce a similar style and aesthetic for this client. I will use reasonable efforts to create stationery that is consistent with my current portfolio and that I will incorporate suggestions that my client makes to the best of my ability. However, you understand and agree that every client is different. Different tastes, budgets, and needs create different results, and styling is a subjective art. I have a unique vision that is ever-evolving and so is my technique. I will use my personal artistic judgment to create stationery for the client and dissatisfaction with my artistic abilities are not valid reasons for termination of the agreement or money returned.

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PRINTING​

How does printing work?
After your final approval and final payment, we process the order for printing. We partner with a trusted print shop for most of our orders. On special requests, we can process some printing in house. 

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Paper Types

All orders are quoted with our standard paper option that is Cotton Pressed120lb weighted paper. If you'd like other paper options please make it known during the design process. And if other paper finishes are required for your custom order, the shop will also make that known to you during the design process.

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ALL changes requested AFTER your final approval will incur extra charges.

Envelope printing is offered, but as an upgrade. Limited address printing styles are available, and will be provided to you while creating your custom draft.

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Do you offer hand lettering?
No, we have styles of printing for your envelops to choose from. If you'd like a unique style that is also available as an upgrade. This ensures us to keep your costs down by cutting the chances of mistakes and wasted product, saving you time and money. 

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Payment/ Editing
When is Payment Due?

After deciding to move forward with our studio, a 40% non-refundable booking fee is required to hold design time on our end to personalize your stationery. After the draft has it's final approval payment is due in full before any printing.

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How many rounds of edits are included?​

Each quote includes 3 rounds of edits, after 3 edits have been used each edit will be charged at $80.00 each.

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COMMUNICATION

Initial Meeting

We will set up an initial consultation via zoom or email to discuss your vision for your stationery. At this time will will go over specific options that will help in the design of your stationery as well as any suggestions we might have to elevate your current design. ​

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Further communication will be done via email at queenbeedesignteam@gmail.com

unless other arrangements are made.

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Harassment

If at any point the communication between any member of our studio and any party affiliated with the booked client becomes hostile and is considered harassment ( defined as: experiencing any inappropriate threatening, hostile, or offensive language from any person affiliated with such clients), The order will be terminated immediately and no refunds or reimbursements will be made.​​​

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OTHER

How long does this process take?
For invitations, lead-times for suites will vary greatly depending on the design request, your quantity, the printing method and if you have added on envelope addressing. For a standard digitally printed suite, you can expect a lead-time of 6-7 weeks. 

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Can I rush my order?
Please email us first, in some cases rush orders can be accommodated for an additional 25%. A strict timeline will be outlined in order to make sure the desired deadline can be met.

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Are envelopes included?
Yes! All pricing of our invites listings includes white non-printed  5x7 outer envelopes. You can add guest addressing, return address printing and reply envelope printing for an additional cost.

You can also choose to upgrade your envelope to Kraft brown for semi-custom suites or a different color entirely with a full custom order.

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Social Media Shout out?

We are thrilled to highlight our clients and the design e create for you. We reserve the right to showcase the designs on our social media, but if you wish to keep your design private until after your event date please let us know. 

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Samples​

At this time we do not offer physical samples of your specific design, all samples and drafts of your design will be digital for review. We do offer sample packs of past work for purchase if you want to feel the quality of the paper and see the printing first hand. If you'd like to purchase a sample pack please contact us with your request. 

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Instant Downloads​

We are excited to offer instant download guides and worksheets. Because the nature of these products allow for downloading information and designs to your device, we do not allow for refunds or exchanges on such products.