faq

DESIGN

What does the starting cost include?
The samples we highlight on our website include design, printing and plain white envelopes. You can add additional items such as envelope printing, information cards, game cards menus, signs, etc. for an extra fee

Can I change the color on the semi- custom invitations you have listed in your shop?
Yes! All color on lettering, text and backgrounds are customizable. Some Illustrations are fixed and cannot be changed. If there are any additional fees for a color change, they will be clearly explained in your custom quote.

Will I see a proof of my invitation?
Of course! A draft of your design is always emailed before any printing to get your final approval. We only provide a digital proof and are not able to provide hard copies at this time.

PRINTING

How does printing work?
After your final approval we process the order for printing. You get a choice of paper type, mate, smooth, linen, or pearl at no extra cost.

ALL changes requested AFTER your final approval will incur extra charges.

Envelope printing is offered, but as an upgrade. Limited address printing styles are available, and will be provided to you while creating your custom draft.

Do you offer hand lettering?
No, all or design include a stylized font that matches the design of your event theme. This ensures us to keep your costs down by cutting the chances of mistakes and wasted product, saving you time and money. 

Payment
When is Payment Due?

After putting in a request for a quote, and a first draft is created and approved by you, 15% deposit is due. After the draft has it's final approval payment is due in full before any printing.

How many rounds of edits are included?

Each design come with 3 rounds of edits, after that each edit will be charged at $20.00 each

OTHER

How long does this process take?
For invitations, lead-times for suites will vary greatly depending on the design request, your quantity, the printing method and if you have added on envelope addressing. For a standard digitally printed suite, you can expect a lead-time of 4-5 weeks. 

Can I rush my order?
Please email us first, in some cases rush orders can be accommodated for an additional 25%.

Are envelopes included?
Yes! All pricing of our invites listings includes white non-printed  5x7 outer envelopes. You can add guest addressing, return address printing and reply envelope printing for an additional cost.

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© 2011 by Michaelene Sandberg- Property of QueenBee